Returns + Exchanges

SENDING YOUR RETURNS

Please send all items in the courier bag provided. It's as easy as dropping it off at your local Post Shop.

If you have selected the 'click and collect' option please drop the garment back to the below address on the next business day after your event.

PLEASE SEND/DELIVER ALL ITEMS TO:

One Night Stand

45 EXETER STREET
STOKE
NELSON, 7011

DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?

No, postage is added to the purchase ($10 anywhere in NZ). This includes postage to and from the renter.

CANCELLATION

Our cancellation policy lasts 24 hours. If 24 hours has gone by since your purchase on One Night Stand, unfortunately we can’t offer you a refund or exchange. Likewise If your order has been already shipped within this 24 hour period, we cannot offer you a refund or exchange. If a garment is taken off the property we are unable to provide a refund or exchange.

REFUND

If you receive a product that doesn't match the quality level that has been described you must contact us within 24 hours of it's receipt to be eligible for any form of reimbursement. Please note; we NEVER refund postage costs.

We do not issue refunds if the garment does not fit, or if you do not like how it sits on you. Nor do we offer a refund if measurements have been sent from our end. We are unable to give exact measurements. This is the risk you take when you rent something.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds will be given for a fault in the postal system not delivering the item on time. All of our garments should be sent out with plenty of time to arrive, and with all the correct postage stickers to ensure that they do arrive on time. It is possible, however, for there to be a delay, in which case a full refund will be offered.

REFUNDS will not be given if your event has been cancelled or postponed instead a credit code (this will not expire) will be issued to be used at a later date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

PLEASE NOTE; IF YOU PLACE AN ORDER WITH A CREDIT - THE CREDIT WILL NEVER BE REFUNDED. IT WILL BE RE-ISSUED.

SATURDAY DELIVERY

Also, if the order has been placed on Thursday night, or Friday day for the Saturday rental, we do not issue refunds if the order does not arrive on time. This is because we weren't given enough to ensure it would arrive to you on time.
If the item is at the depot, if you try and arrange a re-delivery or the item has been attempted for delivery and does not arrive on time we do not offer refunds.

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

Once we receive your item, we refund you; please allow for up to 3 days for the payment to appear back in your account. You will be notified by email once we have processed your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Orders that is classified as rural under NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at hello@onenightstand.nz

SHIPPING

When returning the item for refund, please use the pre-paid postage bag that is provided. When using the post bags supplied you will need to ensure that the bag is handed over the counter and scanned to activate tracking details. Postage will need to be completed the day after the complaint has been laid.

DOUBLE BOOKED ITEMS

If something has been double booked (this happens from time to time when two people have the same item in their cart at the same time ) we will email you immediately. Please make sure you use your most current email as this is how we will contact you. A refund or an alternative will be issued.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.