Returns + Exchanges
SENDING YOUR RETURNS
Please send all items in the courier bag provided. It's as easy as dropping it off at your local Post Shop.
If you have selected the 'click and collect' option please drop the garment back to the below address on the next business day after your event.
PLEASE SEND/DELIVER ALL ITEMS TO:
One Night Stand
45 EXETER STREET
STOKE
NELSON, 7011
DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?
No, postage is added to the purchase ($10 anywhere in NZ). This includes postage to and from the renter.
CANCELLATION
Our cancellation policy lasts 24 hours. If 24 hours has gone by since your purchase on One Night Stand, unfortunately we can’t offer you a refund or exchange. Likewise If your order has been already shipped within this 24 hour period, we cannot offer you a refund or exchange. If a garment is taken off the property we are unable to provide a refund or exchange.
REFUND
We do not issue refunds if the garment does not fit, or if you do not like how it sits on you. Nor do we offer a refund if measurements have been sent from our end. We are unable to give exact measurements. This is the risk you take when you rent something.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds will be given for a fault in the postal system not delivering the item on time. All of our garments should be sent out with plenty of time to arrive, and with all the correct postage stickers to ensure that they do arrive on time. It is possible, however, for there to be a delay, in which case a full refund will be offered.
REFUNDS will not be given if your event has been cancelled or postponed instead a credit code (this will not expire) will be issued to be used at a later date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
PLEASE NOTE; IF YOU PLACE AN ORDER WITH A CREDIT - THE CREDIT WILL NEVER BE REFUNDED. IT WILL BE RE-ISSUED.
SATURDAY DELIVERY
Also, if the order has been placed on Thursday night, or Friday day for the Saturday rental, we do not issue refunds if the order does not arrive on time. This is because we weren't given enough to ensure it would arrive to you on time.
If the item is at the depot, if you try and arrange a re-delivery or the item has been attempted for delivery and does not arrive on time we do not offer refunds.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
LATE OR MISSING REFUNDS (if applicable)
SHIPPING
When returning the item for refund, please use the pre-paid postage bag that is provided. When using the post bags supplied you will need to ensure that the bag is handed over the counter and scanned to activate tracking details. Postage will need to be completed the day after the complaint has been laid.
DOUBLE BOOKED ITEMS